Shipping & Returns
With 1000’s of items in stock, our customers can expect all orders to be shipped within 48 hours, Monday-Friday, excluding Bank Holidays. All orders over £100 will be shipped for free with our 24 hour UPS service or delivered by our own drivers, within a 20 mile radius.
For all orders under £100 our competitive shipping rates apply and are based upon the total weight of your order.
Orders up to 1kg – £2.99
1-2kg – £3.99
2-10kg – £6.99
over 10kg – £7.99.
All orders over £30 will be sent via a tracked service, with the tracking information supplied to you. We use a range of couriers, depending on the weight and dimensions of your shipment, including Royal Mail, UPS, My Hermes and DPD. All of our couriers have been chosen, not only for their competitive rates, but also for their proven reliability.
In the unlikely event there is a delay in shipping your order, we will contact you by email with an estimated dispatch date and the option to either cancel or continue with your order.
Please contact us directly if you would like to return your item for any reason so that we can authorise any return, advise how best to return your product and confirm whether you would like a replacement or refund.
Customers who have changed their mind about their purchase have 14 days, from the date of delivery, to request a return. The item must be returned within 14 days of return authorisation for a full refund of the original price paid. ‘Change of mind returns’ must be returned in their original, unopened packaging with proof of purchase.
Faulty items may be returned within either 6 months, from date of delivery, or within the warranty term, whichever is longer. If your item has a warranty, this will be detailed in the product description. All items returned as faulty will be inspected upon return, if the item has been tampered with, used in an incorrect manner or otherwise damaged by customer misuse, this will void any return claim or warranty. Customers returning faulty items will be refunded the original price paid, plus any return costs incurred.
Please contact us if you have any further questions, regarding shipping and returns or anything else at all. All contact details can be found on the Contact Us page.